Trains

Before the journey

• How can I get my train ticket?
• What time should I arrive at the train station?
• Can I use a voucher to book my train ticket?

Train Cancellations, Delays & Disruptions

• What should I do if I miss my train?
• What happens if my train journey is cancelled, delayed, or disrupted?
• How do I submit a complaint regarding trains?

Changes and modifications

• How do I change or cancel my train booking and get a refund?
• Can I change the passenger name on my train ticket?
• How can I cancel my Travel Package (Train + Hotel)?

Special requests

• How to request special assistance for passengers with disabilities on a train?
• Can a child travel alone on the train?
• Can I bring my pet on the train?

Baggage and Onboard experience

• What services are available on board the train?
• Where do I find my train seat number?
• What is the baggage allowance for my train booking?