If you have purchased travel insurance and wish to file a claim, you must contact the insurance company as soon as you become aware of any incident or problem. The insurance company will verify your coverage, open the claim, and explain what you need to do next. This is especially important if the claim is related to a medical emergency, as the insurance company may have specific instructions depending on the circumstances.
You can file your claim online or by contacting the insurance provider. You will find all the details in the Terms and Conditions and in the confirmation email.
To file a claim online, click on the insurance provider's website link found in the insurance policy terms, select "file a new claim," and follow the instructions.
We recommend that you keep all relevant documentation (booking confirmation, proof of canceled flight, policy reference number, invoices and receipts, medical certificates, police reports, etc.) before submitting the claim to the insurance company.