We’re here to help you understand the process. Find out if you’re eligible for a refund and how to request one, including conditions and timelines.
In this article...
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- Am I entitled to a refund?
- How can I request a refund if I want to cancel my trip?
- How can I request a refund if my trip is cancelled?
- Refund status and timelines
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Am I entitled to a refund?
You may be entitled to a refund for a cancelled trip, but your eligibility and the request process will depend on multiple factors, including:
- The fare conditions of your booking
- The provider's refund and “no-show” policies
- Who cancels the trip (you or the travel provider)
- The conditions of your insurance provider
Many low-cost bookings or tickets are non-refundable.
In "no-show" situations, you will likely not be eligible for refund. This is when you do not cancel your trip before departure and do not turn up for your flight, train, hotel, etc.
If the travel provider cancels your booking, they should either offer you an alternative or a refund for the cancelled travel product.
Before starting the refund process, we recommend you check your booking conditions and the travel provider’s policies.
How can I request a refund if I want to cancel my trip?
To request a refund, you first need to cancel your booking following the steps below.
Depending on the company you’re travelling with, you may be prompted to manage your request directly with them. This is often the case with low-cost providers.
- Go to My Trips
- Log in or enter your email and eDreams booking reference
- Choose the booking you want to cancel and click on Manage booking
- Select Change or cancel my trip
- Select Cancel my trip and follow the instructions
If illness or death prevents you or another passenger from travelling, please contact us directly to cancel and request a refund.
How can I request a refund if my trip is cancelled?
If your trip is cancelled by the provider, request a refund by following the steps below.
Depending on the company you’re travelling with, you may be prompted to manage your request directly with them. This is often the case with low-cost providers.
- Go to My Trips
- Log in or enter your email and eDreams booking reference
- Select the cancelled booking by pressing the See trip details button
- Click on Show alternatives and then Explore options
- Click on "Didn't find an alternative?" and follow the instructions
Refund status and timelines
Once requested, it generally takes the provider up to 30 days to process your refund.
From there, the money will be transferred to you either directly from the provider or through eDreams, in which case we'll notify you via email once it's been processed.
Please keep in mind that, once processed, it can take another 5-7 days for the money to reach your account, depending on your bank and the card issuer involved.
You can easily track your refund status at any time in your My Trips area.